And most customers who suffer a bad customer experience spread negative word-of-mouth. Recent research* conducted by B2B International found that only 14% of large B2B organizations are truly customer ...

We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

No matter the industry, customer support must be a priority for any business. However, business-to-business (B2B) customer support, despite being just as crucial, differs significantly from ...

Aleran extends the capabilities of the SAP S/4HANA platform with the power of SAP BTP to orchestrate omni-channel sales ...

Whether you need help with customer service or software-as-a-service, office supplies or supply chain logistics, you'll find the names of proven B2B providers on the list below. They all made it ...

Whether driven by a merger, acquisition, evolving customer needs or a crisis ... Here are seven critical lessons learned from my 15 years of experience guiding global B2B technology companies through ...

Today, Zalando confirmed its guidance, which was upgraded on 10 October 2024, for the financial year 2024. The company expects gross merchandise volume (GMV) to grow between 3% and 5%, revenue to ...

Why do we need another approach to B2B buyers? Because the prevailing B2B buying methodologies are all flawed. The scope of the problem has changed - and solutions to reach today's informed buyers ...

Inc. today revealed its Power Partners 2024, our annual list of high-caliber B2B companies. Power Partners recognizes the companies devoted to providing entrepreneurs with the tools and resources ...

Q3 2024 Earnings Call Transcript November 6, 2024 Operator: Good morning, ladies and gentlemen. Welcome to Vivo’s Third ...

New research from LinkedIn shows that the average B2B buying decision involves at least 11 people – and that 76 per cent of salespeople in the UK say these buying committees are continuing to grow.

B2B and B2C e-commerce, cross-channel customer care, and product, print, and mail fulfillment. The company was founded in 1923 and is headquartered in Chelmsford, MA.